Primis’ mission is to enhance the open interactions between the consumer and retailer to improve consumers’ post-purchase customer experiences in a way that modifies how they think, react, and buy online.

Primis has helped brands create a customer-centric experience from cart to door, streamlining post-purchase communications.

The idea of Primis was first considered in 2016 when our CEO & founder Rebecca Griffiths stepped into the post-purchase customer experience world and saw gaps in the solutions being offered.

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More about Rebecca Griffiths

CEO & Founder of Primis

Rebecca Griffiths is an ex-Amazonian, top performing specialist in eCommerce, CX platforms, reverse logistics and everything supply chain. She has over a decades worth of experience working for some of the most cutting-edge tech companies while blazing a trail in changing the way we conduct eCommerce.


Our mission is to improve the open interactions between the consumer and retailer to improve post-purchase customer experiences in a way that transforms how consumers think, react and buy online. The goal is to not only promote final-mile communication but to build lasting customer relationships.

Primis Promise

Our commitment is ensuring our platform and CX solution offerings remain up-to-date and innovative. As such, we are constantly developing our offering and value all customer feedback provided in order to ensure we resolve all customer pain points with their post purchase communication campaigns and beyond.

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Our Locations

Primis is a truly globally focused enterprise, working cross border both internally and externally through our partner scheme.


Cape Town


Watch this space,
Primis is going places, and FAST!!!

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