Personalised
Customer Interactions
Unlike generic tools and templates, our solutions provide a personal touch that makes customers feel informed, valued, and more connected to your brand.
Seamless communication. Smarter logistics. Satisfied customers.
Proactive Post-Purchase
Solutions for Enriched
eCommerce Engagement
Primis is the leading platform for optimising post-purchase experiences, reducing shipping costs, and boosting brand impact. Don’t just make a sale — create an experience that keeps customers coming back.
Trusted by 100s of eCommerce brands
Turn where is my order? 
into When Can I Shop Again?
At Primis, we make every interaction count. Primis offers user-friendly tools for managing tracking, shipping, and returns, enabling businesses to enhance customer engagement, increase loyalty, and drive repeat sales with personalised, cost-effective solutions.
Primis Track
Create a proactive, personalised post-purchase
experience that people remember for the right reasons.
45 
of customers won’t shop again following
a poor delivery experience.
Primis Ship
Optimise your shipping process with branded
interactions & competitive solutions.
10 to 25
of savings on shipping costs, depending on
the retailer’s size and shipping volume.
Primis Returns
Streamline your returns process for
greater customer satisfaction & loyalty.
80
of shoppers are unlikely to make repeat
purchases from retailers with a complicated
returns process.
Primis International
Expand your reach with comprehensive & competitive international logistics solutions.
$8.1 trillion
Global e-commerce is projected to reach
$8.1 trillion by 2026, with cross-border sales
growing 1.5x faster than domestic sales.
A Post-Purchase CX Platform for Smarter, More Sophisticated Online Shopping
Discover how Primis supports post-purchase management, turning complex tasks into simple solutions.
Old way
New way
Why Choose Primis?
Personalised
Comprehensive
eCommerce Solutions
We offer a full suite of services and integrations to ensure that all your tracking, shipping, and returns needs are met in one place.
Industry-Specific
Expertise & Support
Our industry knowledge and dedication to ongoing support ensure you receive the guidance and assistance you need for long-term success.
Get Started with Primis
Want to see how Primis can optimise your post-purchase experience,
reduce shipping costs, and drive engagement? Reach out to
us to schedule a demo or contact our team for more information.
FAQs
Primis enhances the post-purchase journey by offering seamless communication and personalised, branded updates through our platform. For example, tools like Primis Track keep customers informed about their order status, reducing uncertainty and improving their overall experience. This is made possible through our integrations with eCommerce platforms, carriers, and our extensive partner network.
Primis provides access to cost-effective shipping solutions through strategic partnerships and pre-negotiated rates. With Primis Ship, you can significantly lower shipping expenses while maintaining reliable service.
Primis operates globally with a strong presence in key regions including North America, Europe, South Africa and the GCC. We offer localised solutions to ensure efficient shipping, tracking, and returns handling across these areas.
At Primis, we stand out not only for our personalised customer interactions, comprehensive eCommerce solutions, and industry-specific expertise — but also for our white-glove support. We offer dedicated onboarding and ongoing assistance to ensure seamless integration and success with our solutions. Unlike generic tools, our platform delivers a truly customised experience that enhances customer engagement and loyalty while addressing your unique business challenges.