Personalised
Customer Interactions
Unlike generic tools and templates, our solutions provide a personal touch that makes customers feel informed, valued, and more connected to your brand.
Trusted by 100s of eCommerce brands
At Primis, we make every interaction count. Primis offers user-friendly tools for managing tracking, shipping, and returns, enabling businesses to enhance customer engagement, increase loyalty, and drive repeat sales with personalised, cost-effective solutions.
Create a proactive, personalised post-purchase
experience that people remember for the right reasons.
of customers won’t shop again following
a poor delivery experience.
Optimise your shipping process with branded
interactions & competitive solutions.
of savings on shipping costs, depending on
the retailer’s size and shipping volume.
Streamline your returns process for
greater customer satisfaction & loyalty.
of shoppers are unlikely to make repeat
purchases from retailers with a complicated
returns process.
Expand your reach with comprehensive & competitive international logistics solutions.
Global e-commerce is projected to reach
$8.1 trillion by 2026, with cross-border sales
growing 1.5x faster than domestic sales.
Discover how Primis supports post-purchase management, turning complex tasks into simple solutions.
Unlike generic tools and templates, our solutions provide a personal touch that makes customers feel informed, valued, and more connected to your brand.
We offer a full suite of services and integrations to ensure that all your tracking, shipping, and returns needs are met in one place.
Our industry knowledge and dedication to ongoing support ensure you receive the guidance and assistance you need for long-term success.
Want to see how Primis can optimise your post-purchase experience,
reduce shipping costs, and drive engagement? Reach out to
us to schedule a demo or contact our team for more information.
Primis enhances the post-purchase journey by offering seamless communication and personalised, branded updates through our platform. For example, tools like Primis Track keep customers informed about their order status, reducing uncertainty and improving their overall experience. This is made possible through our integrations with eCommerce platforms, carriers, and our extensive partner network.
Primis provides access to cost-effective shipping solutions through strategic partnerships and pre-negotiated rates. With Primis Ship, you can significantly lower shipping expenses while maintaining reliable service.
Primis operates globally with a strong presence in key regions including North America, Europe, South Africa and the GCC. We offer localised solutions to ensure efficient shipping, tracking, and returns handling across these areas.
At Primis, we stand out not only for our personalised customer interactions, comprehensive eCommerce solutions, and industry-specific expertise — but also for our white-glove support. We offer dedicated onboarding and ongoing assistance to ensure seamless integration and success with our solutions. Unlike generic tools, our platform delivers a truly customised experience that enhances customer engagement and loyalty while addressing your unique business challenges.
Learn how to tap into one of the fastest-growing luxury markets in the world with our step-by-step eCommerce guide.