Revolutionising Post-Purchase Customer Experiences | Primis
Seamless communication. Smarter logistics. Satisfied customers.

Proactive Post-Purchase
Solutions for Enriched
eCommerce Engagement

Primis is the leading platform for optimising post-purchase experiences, reducing shipping costs, and boosting brand impact. Don’t just make a sale — create an experience that keeps customers coming back.

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primis platform dashboard
primis platform dashboard

Trusted by 100s of eCommerce brands

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Turn where is my order?
into When Can I Shop Again?

At Primis, we make every interaction count. Primis offers user-friendly tools for managing tracking, shipping, and returns, enabling businesses to enhance customer engagement, increase loyalty, and drive repeat sales with personalised, cost-effective solutions.

Primis Track

Create a proactive, personalised post-purchase
experience that people remember for the right reasons.

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Accurate Updates: Provide detailed dispatch and tracking information to your customers and get strategic behind-the-scenes metrics.

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Branded Experience: Maintain a consistent, customer-centric brand voice throughout the delivery journey, creating deeper connections with your customers.

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Reduce WISMO Inquiries: Minimise “Where is my order?” queries by 30% with timely updates tailored to your audience.

45

of customers won’t shop again following
a poor delivery experience.

Primis Ship - map location
primis bulk shipping 50£

Primis Ship

Optimise your shipping process with branded
interactions & competitive solutions.

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Cost-Effective Shipping: Access negotiated rates to lower your shipping expenses and improve effectiveness.

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Flexible Options: Choose from a range of eCommerce shipping solutions to fit both your brand identity and your business needs.

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Seamless Integration: Easily integrate with your existing systems for smooth operation.

10 to 25

of savings on shipping costs, depending on
the retailer’s size and shipping volume.

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primis create a return - order number
Primis Returns - select a carrier

Primis Returns

Streamline your returns process for
greater customer satisfaction & loyalty.

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Label-Less Returns: Generate return labels only when needed, eliminating excess paperwork.

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Efficient Returns Processing: Speed up return handling and exchanges by 30%, reducing costs and enhancing customer satisfaction.

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Brand Consistency: Keep the returns experience on-brand to build customer loyalty.

80

of shoppers are unlikely to make repeat
purchases from retailers with a complicated
returns process.

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Primis International locations
Primis International locations

Primis International

Expand your reach with comprehensive & competitive international logistics solutions.

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Fast Delivery: Store stock in the UAE for quick delivery to Europe, the UK, and the USA.

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Wide Network: Access over 120 carriers to find the best shipping solutions for your needs.

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Efficient Returns: Manage international returns with ease using our local solutions.

$8.1 trillion

Global e-commerce is projected to reach
$8.1 trillion by 2026, with cross-border sales
growing 1.5x faster than domestic sales.

A Post-Purchase CX Platform for Smarter, More Sophisticated Online Shopping

Discover how Primis supports post-purchase management, turning complex tasks into simple solutions.

Old way

Generic tracking updates that leave customers in the dark.

Fragmented, ineffective communication that doesn’t engage customers.

Frequent WISMO queries and
resource wastage due to poor
customer confidence.

Costly, complicated international shipping logistics.

New way

Seamless, informative tracking updates that keep customers feeling connected.

Branded communication that provides clear, accurate, and relevant information.

Fewer WISMO queries with proactive, personalised, and timely updates, as well as integrated chatbot functionality.

Streamlined, strategic international shipping with competitive rates.

Why Choose Primis?

Personalised
Customer Interactions

Unlike generic tools and templates, our solutions provide a personal touch that makes customers feel informed, valued, and more connected to your brand.

Comprehensive
eCommerce Solutions

We offer a full suite of services and integrations to ensure that all your tracking, shipping, and returns needs are met in one place.

Industry-Specific
Expertise & Support

Our industry knowledge and dedication to ongoing support ensure you receive the guidance and assistance you need for long-term success.

Integrations

Seamless integrations with your eCommerce platforms of choice.

Get Started with Primis

Want to see how Primis can optimise your post-purchase experience,
reduce shipping costs, and drive engagement? Reach out to
us to schedule a demo or contact our team for more information.

FAQs

Primis enhances the post-purchase journey by offering seamless communication and personalised, branded updates through our platform. For example, tools like Primis Track keep customers informed about their order status, reducing uncertainty and improving their overall experience. This is made possible through our integrations with eCommerce platforms, carriers, and our extensive partner network.

Primis provides access to cost-effective shipping solutions through strategic partnerships and pre-negotiated rates. With Primis Ship, you can significantly lower shipping expenses while maintaining reliable service.

Primis operates globally with a strong presence in key regions including North America, Europe, South Africa and the GCC. We offer localised solutions to ensure efficient shipping, tracking, and returns handling across these areas.

At Primis, we stand out not only for our personalised customer interactions, comprehensive eCommerce solutions, and industry-specific expertise — but also for our white-glove support. We offer dedicated onboarding and ongoing assistance to ensure seamless integration and success with our solutions. Unlike generic tools, our platform delivers a truly customised experience that enhances customer engagement and loyalty while addressing your unique business challenges.