marketers spend on email marketing, they receive $42 in return.
more to gain a new customer than to retain an existing customer.
of online shoppers say they would not return to a website if they had a bad shopping experience.
of repeat business was lost by U.S. organisations as a result of poor personalization and lack of trust
Primis provides a Customer Experience solution focused on improving the branded & personalised customer experience you provide to your consumers across multiple touch-points and initiatives.
Our platform not only provides live updates in a visually engaging format – we are also focused on sustainability and providing the necessary tools to support an organisation on its journey to become B Corp certified.
No wonder customers shop around for the best experience rather than developing a true loyalty to a particular brand and going back time and again because of the personalisation they have been offered!
However, you can manage this emotional part of the journey by implementing a tailored post-purchase Customer Experience platform focused on open communication which develops both trust and loyalty for a brand once a customer has parted with their cash.
of repeat business was lost by U.S. organisation as a result of poor personalization and lack of trust