- Returns
Turn problematic returns into positive customer experiences
Offer your customers a seamless returns process with solutions designed to save time, lower costs, and build loyalty.
Simplify returns with smart,
straightforward solutions
Primis Returns sets a new benchmark in eCommerce returns with user-friendly
tools that simplify the management of unwanted items. Provide
your customers with a hassle-free return process, transforming potential
frustrations into positive experiences that encourage repeat business.
Efficient returns
management
Streamline the returns process
for a smoother experience.
Automate and simplify returns with an integrated
system that handles everything from return requests to processing. Make it easy for customers to return items on their end, and manage the process effortlessly on yours, enhancing satisfaction and operational efficiency.
Customisable
return policies
Adapt your return policies to fit
your business model.
Set flexible return policies that align with your business needs and customer expectations. With customisable options, you can offer a seamless return experience that meets your customers’ needs while supporting your own business goals.
Automated return
notifications
Keep customers informed throughout
the return process.
Automatically send updates at every stage of the return journey. From initiation to completion, you can keep your customers in the loop with timely notifications that reduce uncertainty and build confidence in your return process… and your brand!
Retain revenue
Keep the revenue you’ve generated
with flexible returns options.
Maximise your revenue retention by offering flexible
return options. With Primis Returns, customers can choose between refunds or item exchanges, ensuring a positive post-purchase experience that encourages them to shop with you again.
“The team at Primis consistently goes above and beyond in helping e-commerce brands overcome challenges. They have been instrumental in securing competitive shipping rates for us and have also provided invaluable support with resolving technology-related issues. Their dedication has made a real difference for our business."
Elif Heffernan, CEO, Dollhouse Fashions
Additional features
Streamlined returns
processing
Simplify the returns process with easy-to-use tools for managing return requests from start to finish.
Label-less returns
Generate return labels only when a return is initiated, eliminating the need to include them with delivery notes.
Real-time return tracking
Track returned items in real-time, providing visibility into the status of returns and ensuring timely processing.
Flexible return policies
Personalise and manage flexible return policies, including offering customers the choice between traditional refunds or item exchanges.
Return insights &
analytics
Access detailed analytics on return patterns, reasons for returns, and customer behaviour to improve your return strategy.
Effortless onboarding
Get up and running quickly thanks to Primis’ user-friendly platform and tried-and-tested onboarding processes.
Customisable
return portal
Provide customers with a branded and user-friendly portal for initiating and tracking their returns — turning product returns into a positive experience.
Intelligent exchange
suggestions
Offer smart exchange options based on return reasons and available inventory thanks to Primis’ ability to analyse returns and match with relevant products in stock.
“Primis understands that being successful is not simply trading in new markets but more so delivering great experiences while helping us optimize service and cost. We are looking forward to expanding our working partnership with Primis.
Kevin Donnelly, COO and President of Paravel
Courier integrations
eCommerce integrations
Streamline returns,
support satisfaction
Ready to turn your returns process into a positive customer
experience? See how Primis Returns makes returns effortless.
Book your free demo now.
FAQs
Primis Track offers real-time tracking updates that are fully branded and personalised. By keeping customers informed at every stage of their delivery, Primis Track reduces WISMO (Where Is My Order) inquiries and builds trust, leading to higher customer satisfaction and repeat purchases.
Yes, Primis Ship leverages strategic partnerships and pre-negotiated rates to offer cost-effective shipping options. Our platform allows you to select the most efficient carriers, helping to minimise expenses without compromising on delivery speed or reliability.
Primis Returns simplifies the returns process with automated, hassle-free solutions that are both customer-friendly and cost-efficient. By providing an easy return process with detailed tracking, we help reduce the friction associated with returns, turning a potential pain point into a positive customer interaction.
Primis International facilitates seamless cross-border shipping with localised, end-to-end post-purchase solutions. And with a digital team on the ground, we’re here to support your global expansion strategy and help you reach new markets with ease.
Primis is designed with ease of use in mind, making it simple for your team to manage tasks without extensive ongoing training. Our user-friendly interface ensures your team gets up to speed quickly, with an onboarding team on hand to help if you need!