- Track
- Ship
- Return
- Expand
A Post-Purchase
Experience You Can Track, Personalise & Perfect
Optimise every step of the post-purchase journey with
Primis’ comprehensive eCommerce solutions.
Trusted by 100s of eCommerce brands
Redefine post-purchase success
Set a new standard in how your eCommerce business connects with
customers after checkout. Our solutions make the post-purchase
experience smarter, more personalised, and more cost-effective (by
reducing WISMO queries) — benefiting your business, customers, and
stakeholders in more meaningful ways.
Lead the way, and watch others follow in your footsteps.
- Primis Track
- Overview
Stay on brand with
seamless, smart
tracking
Keep your customers in the loop with
personalised updates that reflect your brand.
Your customers want more than just your products — they crave proactive, personalised communication. With intelligent tracking, you can reduce WISMO inquiries and keep your buyers informed every step of the way, all whilst improving customer loyalty and customer lifetime value with your brand.
- Primis Ship
- Overview
Streamline
shipping with cost-effective solutions
Make every delivery count with
shipping that aligns with your brand.
Shipping goes beyond logistics — it’s an opportunity to reinforce your brand and optimise revenue. With our flexible, cost-effective shipping solutions, you deliver more than just packages; you deliver a branded experience that builds trust, loyalty, and boosts your bottom line.
- Primis Returns
- Overview
Simplify returns with
efficient, hassle-free
processing
Turn returns into a positive experience with
fuss-free, on-brand solutions.
Returns don’t have to be a pain point. With our efficient, branded returns process, you can reduce costs, speed up exchanges, and keep your customers satisfied — turning a potential setback into an opportunity for continued eCommerce engagement.
- Primis International
- Overview
Expand globally
with fast, reliable
international
fulfilment & shipping
Reach new markets with ease
& grow your brand on a global scale.
International expansion is complex. But with our strategic fulfilmentstock locations and vast carrier network, yours doesn’t have to be. You can deliver quickly and reliably, making global growth a seamless step forward for your business.
“The team at Primis consistently goes above and beyond in helping e-commerce brands overcome challenges. They have been instrumental in securing competitive shipping rates for us and have also provided invaluable support with resolving technology-related issues. Their dedication has made a real difference for our business."
Elif Heffernan, CEO, Dollhouse Fashions
“Primis understands that being successful is not simply trading in new markets but more so delivering great experiences while helping us optimize service and cost. We are looking forward to expanding our working partnership with Primis."
Kevin Donnelly, COO and President of Paravel
- Ease of use highlight
Simple, intuitive
solutions – Built
for you and your
customers
With our drag-and-drop and HTML email builder, setting up and customising your post-purchase communications is a breeze. And if that’s not enough, our dedicated support team is here to assist you every step of the way!
Analytics highlight
Turn metrics
into meaningful
results
Your business needs more than just data; it needs insights that drive growth. With our powerful analytics, you can track key metrics, identify eCommerce trends, and make informed decisions that enhance customer satisfaction. Don’t just collect data — use it to your advantage!
Courier integrations
eCommerce integrations
Give your customer experience
the upgrade it deserves
Schedule a free demo and see the difference Primis can
make for your eCommerce customer engagement.
FAQs
Primis Track offers real-time tracking updates that are fully branded and personalised. By keeping customers informed at every stage of their delivery, Primis Track reduces WISMO (Where Is My Order) inquiries and builds trust, leading to higher customer satisfaction and repeat purchases.
Yes, Primis Ship leverages strategic partnerships and pre-negotiated rates to offer cost-effective shipping options. Our platform allows you to select the most efficient carriers, helping to minimise expenses without compromising on delivery speed or reliability.
Primis Returns simplifies the returns process with automated, hassle-free solutions that are both customer-friendly and cost-efficient. By providing an easy return process with detailed tracking, we help reduce the friction associated with returns, turning a potential pain point into a positive customer interaction.
Primis International facilitates seamless cross-border shipping with localised, end-to-end post-purchase solutions. And with a digital team on the ground, we’re here to support your global expansion strategy and help you reach new markets with ease.
Primis is designed with ease of use in mind, making it simple for your team to manage tasks without extensive ongoing training. Our user-friendly interface ensures your team gets up to speed quickly, with an onboarding team on hand to help if you need!
