- Track
Branded tracking communications for creating happier and loyal customers
Keep your customers in the loop with accurate, detailed tracking that adds value to every communication touch point.
Precise, personalised tracking
you can always rely on
Primis Track transforms the tracking experience with proactive, branded
updates that keep your customers informed and engaged. Enhance
customer satisfaction and loyalty, reduce WISMO queries, and continue to
provide an exceptional customer experience — even after checkout.
Proactive updates
Keep customers informed, reassured & on side.
Keep your customers in the loop at every stage with real-time dispatch and tracking updates. Instant notifications reduce uncertainty, enhance satisfaction, and build trust by keeping your customers informed about their order status every step of the way.
Branded customer
experience
Showcase your brand’s voice & give your
customers a truly personalised experience.
Make every tracking interaction an extension of your brand. By customising updates to reflect your unique voice and style, you create a more personal and cohesive customer journey that connects with your audience and strengthens brand loyalty.
Smart product
suggestions
Add value, maximise engagement & drive
more strategic sales.
Leverage tracking data to offer tailored product recommendations that align with your customers’ interests. By introducing relevant products at the right moments, you can boost sales and create a more engaging, value-driven shopping experience.
Strategic metrics
Turn tracking data into actionable insights
that benefit your customers and your
eCommerce strategy.
Gather valuable insights from detailed tracking metrics to analyse performance and refine your eCommerce and customer engagement strategies. Discover what’s working, pinpoint areas for improvement, and optimise your approach to consistently enhance your customers’ experience.
“The team at Primis consistently goes above and beyond in helping e-commerce brands overcome challenges. They have been instrumental in securing competitive shipping rates for us and have also provided invaluable support with resolving technology-related issues. Their dedication has made a real difference for our business."
Elif Heffernan, CEO, Dollhouse Fashions
Get to know Primis Track
Primis Track offers a full suite of features designed to differentiate
your CX strategy and make post-purchase engagement a powerful
tool for your eCommerce operations.
Real-time notifications
Keep customers updated with immediate alerts on order status changes, from dispatch to delivery.
Multi-carrier integration
Seamlessly integrate with multiple carriers, allowing for flexibility and a wider range of shipping options.
Localised tracking
information
Provide localised tracking details and updates to customers based on their geographic location.
Customisable
tracking pages
Design and customise tracking pages with ease, aligning them with your brand’s look and feel to maintain brand consistency.
Mobile-friendly tracking
Ensure customers can easily track their orders on any device, providing a smooth and responsive experience.
Advanced
analytics dashboard
Access comprehensive analytics to track performance metrics, customer interactions, and shipment trends.
Customer
self-service portal
Offer customers a self-service portal where they can view tracking information, request updates, and manage their preferences.
Integrated
returns management
Simplify the returns process by integrating tracking with returns management, allowing customers to return items easily.
“Primis understands that being successful is not simply trading in new markets but more so delivering great experiences while helping us optimize service and cost. We are looking forward to expanding our working partnership with Primis.
Kevin Donnelly, COO and President of Paravel
Courier integrations
eCommerce integrations
Deliver the full
eCommerce package
See how Primis can help your eCommerce brand
deliver on all fronts — book a free demo today.
FAQs
Primis Track offers real-time tracking updates that are fully branded and personalised. By keeping customers informed at every stage of their delivery, Primis Track reduces WISMO (Where Is My Order) inquiries and builds trust, leading to higher customer satisfaction and repeat purchases.
Yes, Primis Ship leverages strategic partnerships and pre-negotiated rates to offer cost-effective shipping options. Our platform allows you to select the most efficient carriers, helping to minimise expenses without compromising on delivery speed or reliability.
Primis Returns simplifies the returns process with automated, hassle-free solutions that are both customer-friendly and cost-efficient. By providing an easy return process with detailed tracking, we help reduce the friction associated with returns, turning a potential pain point into a positive customer interaction.
Primis International facilitates seamless cross-border shipping with localised, end-to-end post-purchase solutions. And with a digital team on the ground, we’re here to support your global expansion strategy and help you reach new markets with ease.
Primis is designed with ease of use in mind, making it simple for your team to manage tasks without extensive ongoing training. Our user-friendly interface ensures your team gets up to speed quickly, with an onboarding team on hand to help if you need!